About V1 Casino
V1 Casino is an online casino for adults aged 18 and over. We offer slots, live dealer tables and table games, a cashier with twelve listed methods, four bonus offers and a set of account controls. For members in Australia the account runs in AUD, and our support team answers in English.
What we provide
| Part of the casino | What it contains |
|---|---|
| Lobby | Slots, live dealer games, table and specialty games |
| Studios | Fifteen software providers |
| Promotions | Welcome, reload, weekly cashback, loyalty |
| Cashier | Cards, e-wallets, vouchers, bank routes, crypto |
| Account | Limits, reminders, time-outs, closure |
| Help | Help Center, FAQ, contact by email |
Our games come from fifteen studios, and Evolution Gaming supplies the live tables.
Our principles
- Members are adults. We accept no one under 18.
- Rules are stated before they apply. Wagering, stake caps, game weighting and expiry are written into each offer.
- Amounts are shown in the currency of the account.
- Control stays with the member. Limits, reminders, time-outs and closure are available in account settings.
- We do not charge a casino fee in our cashier.
How we treat offers
We publish four offers. The welcome offer matches the first deposit at 100% and adds 150 free spins. The reload offer is 150%. Weekly cashback returns 50% and adds 50 free spins. The loyalty programme has thirty tiers, and each season lasts three months. Every offer is subject to wagering, which we define as the amount that must be staked before bonus money turns into withdrawable cash.
How we handle payments
Skrill and Neteller withdrawals are completed the same day. Trustly withdrawals take one to two business days, and card withdrawals take one to three business days. A member pays in and out with methods held in the member’s own name.
How we handle responsibility
Our casino gives every member the means to stay within limits. A member can set a deposit limit, a loss limit and a session reminder, take a time-out, or close the account without giving a reason. We list independent support for members who need it in our responsible gambling statement.
How we keep our information current
Offers, methods and timings change. When we change one of them, we update the text that describes it, and the terms shown with an offer are the ones that apply. A member who finds a difference between a published description and the cashier should write to us, and we will check it.
Writing to our support team
Our support team is reached at [email protected]. A message that names the account email, the date and the matter concerned receives a faster reply. Complaints are handled by the same team, and a member who is not satisfied with the first reply can ask for it to be reviewed.
The lobby in detail
Slots form the largest part of our lobby and count in full towards wagering. Our live dealer section is streamed by dealers in real time, and its tables count at reduced rates where a bonus is active. Table and specialty games complete the catalogue, and some titles are excluded from wagering altogether. A member who wants to know how a game counts reads the terms of the offer before starting.
| Game group | Contribution to wagering |
|---|---|
| Slots | In full |
| Table games | Usually ten to twenty per cent |
| Live dealer tables | Reduced rates |
| Excluded titles | Nothing |
Account controls
Each control is set by the member in account settings and takes effect on every device.
| Control | What it does |
|---|---|
| Deposit limit | Caps what can be paid in during a chosen period |
| Loss limit | Caps what can be lost during a chosen period |
| Session reminder | Shows how long a session has run |
| Time-out | Pauses the account for a chosen break |
| Closure | Ends the account without a stated reason |
Our cashier methods
Twelve methods are listed in our published information, in five families: cards, e-wallets, prepaid vouchers, bank routes and cryptocurrencies. The methods shown to an account depend on its country and currency, and our cashier lists no casino fee for any of them. A member’s bank or provider may charge separately.
Mobile access
Our site runs in the browser of an iPhone or an Android phone, and an Install App option places a launcher on the phone screen. The account, the balance and the limits are the same on every device.
What members can expect from our support team
- A reply to each message sent to our support address.
- An explanation of the clause or the offer concerned, in plain words.
- A check of the cashier or the account where a payment or a balance is in question.
- A review of the first reply on request.
- Execution of a limit, a time-out or a closure without a question about the reason.
What we ask of members
We ask members to give accurate details at registration, to keep the password private, to pay with methods held in their own name and to read the terms of an offer before accepting it. We ask them to keep play within the limits they have set and to use the controls whenever play stops being a pleasure.
Our commitment to adults
Our casino is for adults aged 18 and over, and we do not accept anyone younger. We do not direct our services at minors, and we do not pressure any member to deposit or to continue.
Why we state caps and limits in advance
A bonus that hides its conditions costs a member more than the bonus is worth. We therefore place the basis of wagering, the stake cap, the game contribution, the expiry and the conversion cap in the terms shown with each offer. A member who reads them before accepting can work out the value of the offer in AUD before the first stake, and a member who decides that an offer is not worth taking can make a deposit without it.
The same approach applies to the cashier. We state the timing of each method, we list no casino fee, and we tell members that their bank or provider may charge separately.